Delivery & Shipping

Delivery Rates & Time

Shipping Rate: Below are the delivery fees for different options and destinations. 

Processing times are not included in delivery ETA and range within 1-3 business days (holidays, special occasions may delay both processing and delivery times).


Country Shipping Rate  Estimate Delivery 
Canada Ontario & Quebec

$10 (order under $70)

Free Shipping for order $70+

 3 - 15 days (depends on Provinces)
Canada Other Province ( British Columbia , Alberta, Saskatchewan, Manitoba & Nova Scotia, New Brunswick, Prince Edward Island, Newfoundland & Labrador, Nunavut, Northwest Territories, Yukon)

$10 (order under $145)

Free Shipping for order $145+

3 - 15 days (depends on Provinces)
USA $25  5 - 20 days (Depends on State)

 

Although we try our best to deliver your items out as soon as possible, delivery times may vary depending on a number of factors:

  • Delivery company's processing times
  • Custom examination (when bound outside Canada)
  • Delays due to weather conditions, holidays, unexpected events

Fail or Unclaimed Delivery

Your order may be returned to us when unclaimed or due to an incorrect/incomplete shipping address. These failed delivery attempts are considered undeliverable.

When an undeliverable package is returned to us, we can either issue a refund or attempt to re-ship the package (additional fee applies). In the case that an undeliverable order is cancelled by the customer, the original delivery fee will be applied. In some cases, an additional handling fee (20% of the value of your order) will be applied.

Undeliverable package due to address errors We charge re-attempt delivery shipping fee or 20% of handling fee (20% of the value of your order) if package returns to us
Undeliverable package due to customer doesn't pay import duty/tax We charge re-attempt delivery shipping fee or 20% of handling fee (20% of the value of your order) if package returns to us 

 

If your package is undeliverable or returned to us due to an error on the part of our Delivery Service Provider, we will re-send your order at no additional cost to you.

Policies

  • Domestic sales tax will be applied to orders based on order destination and in compliance with federal, state and local laws.
  • For International customers (outside Canada), international duties and taxes are unpaid for both paid and free shipping. Your package may also incur handling fees charged by the final carrier and/or custom charges at delivery.
  • The First Cosmetic is not responsible for any fees charged at delivery. Such fees are the responsibility of the customer and are non-refundable in any form. All The First Cosmetic policies are subject to change without advance notice. Be aware of your local custom regulations.
  • Please ensure that all of your information is correct prior to submitting your order (ex. address, zip/postal code, phone number, billing address) as The First Cosmetic is not responsible for additional fees to reship the order.
  • We reserve the right to consolidate orders going to the same address in one delivery.

 

If you have any questions or concerns, please refer to our FAQ page or email us at hello@thefirstcosmetic.com and we will be happy to assist you.